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Hello

Currently, I use the Retrieve a Conversation API to get conversation details.
https://developers.intercom.com/docs/references/2.7/rest-api/api.intercom.io/conversations/retrieveconversation


This API returns a list of tags associated with the conversation, 
but it doesn't include information about which specific tag belongs to which conversation part. 


Could you please advise on how to determine which tag belongs to which conversation part? 

Thanks. 

Hi @robin.nguyen, It’s Mat from the Support Engineering Team 😀

This is actually an expected behaviour because although in the GUI tags seem to be added to a specific conversation part, in fact they are added to the whole conversation.

You can read more about it here.

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