As an customer success company we need to have some aggregated information regarding conversations per companies. Does REST API support such things? | Community
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As an customer success company we need to have some aggregated information regarding conversations per companies. Does REST API support such things?

  • June 30, 2021
  • 2 replies
  • 40 views
U

From COUNTS documentation: https://developers.intercom.com/intercom-api-reference/reference#conversation-counts/p>

 

But main problem here is that this information is not grouped by companies. Is there way to do some aggregation or grouping by company for conversation statistics?

Best answer by Anonymous

Hello @user692​ 👋

We don't group conversations per company, but when you get conversation data you also see a list of participants in the conversation. You can then use the Contacts API to see what companies they're in, and group the data that way. It would require some extra work on your end, so I would recommend submitting this idea as a feature request to our Product Wishlist group. ⭐️

2 replies

A
  • Anonymous
  • Answer
  • July 6, 2021

Hello @user692​ 👋

We don't group conversations per company, but when you get conversation data you also see a list of participants in the conversation. You can then use the Contacts API to see what companies they're in, and group the data that way. It would require some extra work on your end, so I would recommend submitting this idea as a feature request to our Product Wishlist group. ⭐️

U
  • User728
  • New Participant
  • July 22, 2021

I came her looking for a solution to exactly this.

 

The counts API should allow a time frame either since a specific date or this_month / last_month and then include a list of companies with their number.

Ideally this would go deeper into response times, et cetera.

 

Also, probably a first step is for Intercom to understand the difference between a message and a conversation.

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