We are handling a review process via Intercom, ie. users request a review, we automatically create a conversation and then all discussions about the review should be done inside this specific conversation. now we want to add a button that opens the conversation but I only see a way to create a new conversion or list all open conversations, but I don't see an API call to open a specific conversation (even when its closed).
ie. something like Intercom('showConversation', 123)
Best answer by Sam
+1FWIW - This is a feature we are really missing in the react native api too. Is there anywhere I can upvote or see discussions/progress on feature requests like this?
+1Intercom does not have a public roadmap. You'll need to look out for it on https://intercom.com/changesas this is where updates on Intercom products are posted.
+1Thanks @user1030 can you give me any indication as to if this feature is being considered for implementation? I'm currently reviewing Intercom's fit for our business and unfortunately this is a bit of a show stopper for us. It's a real shame because everything else looks great
Thanks
+1I'm afraid I don't have this information for you Parker. I don't work for Intercom, I'm just here to share my extensive knowledge of the product.
This is something that @eric f11 might be able to tell you though.
I'd like to see added to the API personally. 👍
+1No problem! Intercom Employees are indicated by the (Intercom Employee) on their mentions. 😊
Stay safe!
+5Hey @user1030, thanks so much for tagging me in here! @dan p12, this is not something which we currently have scoped for development, but I'd be happy to record your feature request via our @Product Wishlist group (no action required on your end!)
It's easy to confuse Sam for an Intercom employee - they're so knowledgable and super helpful! One of our community superstars ⭐️
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