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Can I open a specific conversation using the Javascript API?


We are handling a review process via Intercom, ie. users request a review, we automatically create a conversation and then all discussions about the review should be done inside this specific conversation. now we want to add a button that opens the conversation but I only see a way to create a new conversion or list all open conversations, but I don't see an API call to open a specific conversation (even when its closed).

 

ie. something like Intercom('showConversation', 123)

Best answer by Sam

Hi Lukas!

 

This is not possible Iā€™m afraid. Though this would be nice to have @Product Wishlistā€‹ 

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8 replies

Forum|alt.badge.img+1
  • Active User
  • 95 replies
  • Answer
  • May 2, 2021

Hi Lukas!

 

This is not possible Iā€™m afraid. Though this would be nice to have @Product Wishlistā€‹ 


Forum|alt.badge.img+1
  • Active User
  • 10 replies
  • September 30, 2021

FWIW - This is a feature we are really missing in the react native api too. Is there anywhere I can upvote or see discussions/progress on feature requests like this?


Forum|alt.badge.img+1
  • Active User
  • 95 replies
  • September 30, 2021

Intercom does not have a public roadmap. You'll need to look out for it on https://intercom.com/changesas this is where updates on Intercom products are posted.


Forum|alt.badge.img+1
  • Active User
  • 10 replies
  • September 30, 2021

Thanks @user1030ā€‹ can you give me any indication as to if this feature is being considered for implementation? I'm currently reviewing Intercom's fit for our business and unfortunately this is a bit of a show stopper for us. It's a real shame because everything else looks great

 

Thanks


Forum|alt.badge.img+1
  • Active User
  • 95 replies
  • September 30, 2021

I'm afraid I don't have this information for you Parker. I don't work for Intercom, I'm just here to share my extensive knowledge of the product.

 

This is something that @eric f11ā€‹ might be able to tell you though.

 

I'd like to see added to the API personally. šŸ‘


Forum|alt.badge.img+1
  • Active User
  • 10 replies
  • September 30, 2021

Ah sorry, new here and thought you were an employee! Cheers for the help :D


Forum|alt.badge.img+1
  • Active User
  • 95 replies
  • September 30, 2021

No problem! Intercom Employees are indicated by the (Intercom Employee) on their mentions. šŸ˜Š

 

Stay safe!


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • September 30, 2021

Hey @user1030ā€‹, thanks so much for tagging me in here! @dan p12ā€‹, this is not something which we currently have scoped for development, but I'd be happy to record your feature request via our @Product Wishlistā€‹ group (no action required on your end!)

 

It's easy to confuse Sam for an Intercom employee - they're so knowledgable and super helpful! One of our community superstars ā­ļø


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