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Can I retrieve articles from api by tag?


Intercom ui allows me to add tags to articles and filter articles by those tags but as far as I can see there is no such functionality on the API? Can it be done?

 

Best answer by Ebenezer.Laleye

Hi @josh.hall,

I took a look and it seems like its still not possible to do this. I’m going to add this as a +1 on this request and see if it speeds things along.

Whenever we do release new features, we'll announce it on the Product Changes page, so I'd recommend keeping an eye here!

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3 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • October 6, 2023

Hey @Ocean Wise Racheal from the support engineer team here👋 

 

At this time it is not possible to search for Articles using a tag as the query parameter. I’d be happy to flag this with the team as a feature request!


  • New Participant
  • 1 reply
  • October 14, 2024

@Racheal Any insight on where this on the backlog? As of right now, I don’t see much value in tags for articles at all. Including tags in the article API schema opens a lot of very useful things we can do in product to elevate specifically relevant content. This one, presumably very small, feature would make the help center features an order of magnitude more useful for us.


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  • Intercom Team
  • 187 replies
  • Answer
  • October 16, 2024

Hi @josh.hall,

I took a look and it seems like its still not possible to do this. I’m going to add this as a +1 on this request and see if it speeds things along.

Whenever we do release new features, we'll announce it on the Product Changes page, so I'd recommend keeping an eye here!


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