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Can I use a custom email address when creating a message using the API?

  • 12 January 2021
  • 1 reply
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Hi,

 

I am creating a message using the intercom API. I'm able to send the request, but the recipient sees the sender of the email as: firstname.lastname@company.intercom-mail.com

 

My question is that is it possible to configure intercom so that when the recipient sees the email address of the sender, it is the same as the actual email address of the admin? Rather than companyname.intercom-mail.com?

 

The curl request is below:

 

curl --location --request POST 'https://api.intercom.io/messages#39; \

--header 'Authorization: {Bearer token}' \

--header 'Content-Type: application/json' \

--data-raw '{

"message_type": "email",

"subject": "Email subject",

"body": "The body of the text message goes here.",

"template": "plain",

"from": {

"type": "admin",

"id": "{admin_id}"

},

 

"to": {

"type": "user",

"id": "{user_id}"

}

}'

 

Thank you,

Ashish

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Best answer by Roy 12 January 2021, 12:05

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Hello @ashish a​ ,

Q - My question is that is it possible to configure intercom so that when the recipient sees the email address of the sender, it is the same as the actual email address of the admin?

A - It's possible, Just need to change the outbound address in your Intercom Workspace.

 

To change this, go to Settings -> Outbound -> Addresses & domains:

mailMore information about this can be found here.

 

Hope this will be helpful.

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