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Answered

Can't retireve articles with articles API

  • 21 November 2024
  • 3 replies
  • 61 views

Hi, 
We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles with
curl -i -X GET 'https://api.intercom.io/article/{articleId}' \ -H 'Authorization: Bearer <secret>' \ -H 'Intercom-Version: 2.11'.
However we can fetch all articles with api.intercom.io/articles, so maybe something has changed.
All help would be greatly appreciated.

Best answer by Jacques Reynolds

Hey ​@Tsvetoslav Vasev 👋 I believe we had an internal issue opened about problems with the Articles Endpoint so this may have been related to your issue here. I see you’ve reached out to our Support Team regarding this!

The team will look into a fix for this ASAP!

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3 replies

More on this. I tried with a different article ID from our workspace and a correct response was generated, seems there is a bug with a specific article. We have contacted the intercom support team as well


  • New Participant
  • 3 replies
  • November 22, 2024

It seems EN and translated versions of the same article have different IDs inside Intercom and, after we publish them, their iDs further change. Is anyone else experiencing the same issues?


Jacques Reynolds
Intercom Team
Forum|alt.badge.img+4

Hey ​@Tsvetoslav Vasev 👋 I believe we had an internal issue opened about problems with the Articles Endpoint so this may have been related to your issue here. I see you’ve reached out to our Support Team regarding this!

The team will look into a fix for this ASAP!


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