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Conversation model - updated at field. Is it updated whenever a new conversation part gets appended to a conversation? Conversation part hard limit.

  • July 20, 2022
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Does the "updated_at" field of a conversation gets updated whenever there is a new conversation part added to that conversation. I'd like to write a script which would query all conversations, check their "updated_at" fields and compare them to their previous values and if the values differ, the conclusion would be that a new conversation part was written for that conversation. Is this assumption valid? Then I would retrieve the parts only for the "updated" conversations.

 

Also a follow up to the question would be in relation to the hard limit set by retrieving conversation parts (500 max). How often is this limit reached? Is there a way to bypass this?

Best answer by Aparna

Hey @marko​  That's right. The updated_at will show the last time the conversation was updated. The maximum number of conversation parts that can be returned via the API is 500. If you have more than that we will return the 500 most recent conversation parts. Right now we don't have an option to by pass this.

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  • July 22, 2022

Hey @marko​  That's right. The updated_at will show the last time the conversation was updated. The maximum number of conversation parts that can be returned via the API is 500. If you have more than that we will return the 500 most recent conversation parts. Right now we don't have an option to by pass this.


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