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We have 3 custom qualification data fields that got created when we first initialized a session using them a long time ago. These field values are being filled in through a cookie. 

 

Yesterday everything seemed to be working okay but now only 1 of the fields (userID) is getting populated with a value but it is not consistent either.

 

Our developer has been unable to determine the cause of the issue between yesterday and today. The only "significant" change was we renewed our contract and we ended up getting rid of the Advanced Workspace Management since we did not use most of the features with that add-on. 

 

How do we get support on this?

Hey @brent l​ 👋 Paul here from Intercom Support!

 

For cases like this the best option would be to reach out to us through the Messenger so we can troubleshoot this! You can mention this forum post too so the teammate has the context 😃.

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