Does Conversation Search return Messages?

  • 10 February 2021
  • 3 replies

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A couple of months ago we built a workaround to export Messages from Intercom via the unstable Message Export endpoint. In the latest API, does the Search for Conversations return messages?


In other words, if I did a search for yesterdays conversations, would it also return one-off / single messages from campaigns or manual messages to Contacts?>


Best answer by Eric Fitz 15 February 2021, 12:03

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Hey @colin l11​! I checked in with our engineers on this one and the Conversation Search endpoint does not return Messages.

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Hmm. Ok. Are there any plans for them to support this?


The only workaround (That I'm aware of) is to set export jobs for messages on the Messages endpoint and periodically check them.

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It's not currently scoped for support, but I'd be happy to include this request in my @Product Wishlist​ report.