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Answered

Does Conversation Search return Messages?

  • February 10, 2021
  • 3 replies
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A couple of months ago we built a workaround to export Messages from Intercom via the unstable Message Export endpoint. In the latest API, does the Search for Conversations return messages?

 

In other words, if I did a search for yesterdays conversations, would it also return one-off / single messages from campaigns or manual messages to Contacts?

 

https://developers.intercom.com/intercom-api-reference/reference#search-for-conversations/p>

Best answer by Eric Fitz

Hey @colin l11​! I checked in with our engineers on this one and the Conversation Search endpoint does not return Messages.

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3 replies

Eric Fitz
Employee
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  • February 15, 2021

Hey @colin l11​! I checked in with our engineers on this one and the Conversation Search endpoint does not return Messages.


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  • Author
  • Active User
  • 17 replies
  • February 15, 2021

Hmm. Ok. Are there any plans for them to support this?

 

The only workaround (That I'm aware of) is to set export jobs for messages on the Messages endpoint and periodically check them.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • February 16, 2021

It's not currently scoped for support, but I'd be happy to include this request in my @Product Wishlist​ report.


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