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Endpoint for activity logs for support agents?

  • October 10, 2023
  • 1 reply
  • 58 views
Z

Hi there,

I’m looking for an endpoint similar to the List all activity logs endpoint but for support agents rather than solely admins. Is there anything like this currently available? 

Best answer by Eden

Hey @zwinans 👋 Eden from the support engineer team here.

 

Every teammate in Intercom is considered an "admin" and we use the terms interchangeably, just with different levels of permissions/access. You should be able to pull activity log data for any teammate that is in your workspace from that endpoint, including support agents! 

    1 reply

    Eden
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    • EdenEmployee
    • Premier Customer Support Engineer
    • Answer
    • October 11, 2023

    Hey @zwinans 👋 Eden from the support engineer team here.

     

    Every teammate in Intercom is considered an "admin" and we use the terms interchangeably, just with different levels of permissions/access. You should be able to pull activity log data for any teammate that is in your workspace from that endpoint, including support agents! 

    Z
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