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Endpoint for activity logs for support agents?

  • 10 October 2023
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Hi there,

I’m looking for an endpoint similar to the List all activity logs endpoint but for support agents rather than solely admins. Is there anything like this currently available? 

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Best answer by Eden 11 October 2023, 22:35

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Hey @zwinans 👋 Eden from the support engineer team here.

 

Every teammate in Intercom is considered an "admin" and we use the terms interchangeably, just with different levels of permissions/access. You should be able to pull activity log data for any teammate that is in your workspace from that endpoint, including support agents! 

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