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Error adding a tag to a user

  • September 5, 2023
  • 2 replies
  • 109 views
R

I’m trying to add tags to users via APi but is not working, Are there any diferences between contacts and users?
I tryed using both and was not sucessful.
I’m doing this http request but nothing is happening to the user tag
 

 

Best answer by Eden

Hey @Rodrigo Sampaio 👋 Eden from the support engineer team here.

 

It sounds like you might be using an older version of the REST API! API versions prior to version 2.0 had a Leads model as well as a User model. From version 2.0 and onward, these models were updated to both be under the Contacts model, where the contact can have a “role” of User or Lead. In order to tag a user via the API, you will need to make a POST request to the Add tag to a Contact endpoint, with the endpoint being formatted like so: 

https://api.intercom.io/contacts/{contact_id}/tags

 

You will then need to include the ID for the tag in the body of the request: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you are following this format and still seeing an error when trying to make the request, feel free to let me know and I can escalate this as a conversation with the Support team! 

 

    2 replies

    Eden
    Employee
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    • EdenEmployee
    • Premier Customer Support Engineer
    • Answer
    • September 7, 2023

    Hey @Rodrigo Sampaio 👋 Eden from the support engineer team here.

     

    It sounds like you might be using an older version of the REST API! API versions prior to version 2.0 had a Leads model as well as a User model. From version 2.0 and onward, these models were updated to both be under the Contacts model, where the contact can have a “role” of User or Lead. In order to tag a user via the API, you will need to make a POST request to the Add tag to a Contact endpoint, with the endpoint being formatted like so: 

    https://api.intercom.io/contacts/{contact_id}/tags

     

    You will then need to include the ID for the tag in the body of the request: 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    If you are following this format and still seeing an error when trying to make the request, feel free to let me know and I can escalate this as a conversation with the Support team! 

     

    H
    • Hakan Kalmi
    • New Participant
    • June 17, 2024

    It seems that unfortunately, this issue has still not been resolved. I am experiencing the same problem.

     

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