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event "conversation.user.created" stopped being sent

  • 13 September 2023
  • 3 replies
  • 136 views

we have created an app, with a webhook directing to our platform, it was working fine, but suddenly somewhere today, the event "conversation.user.created" and "conversation.user.replied" are not sent.

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Best answer by Bassam Tantawi 14 September 2023, 15:49

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Also seeing this issue! 😒

Been seeing this for conversation.admin.assigned since about 4am PT today.  From what we’ve seen and been told, Intercom is aware and investigating.  Wish the status page said something about this.

It was a product issue. Support team replied back today with: “Thanks so much for reporting this issue! Our engineers identified and shipped a fix this morning to resolve this issue. Please let me know, however, if you're still seeing issues with webhooks delivering and I'll look into this further for you.”

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