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Hello,
I’m trying to send the link with AWS credentials via EventTracker to Intercom to include this URL and other attributes in the email to users. When I include the link as an event attribute( {{event.data-request.metadata.URL }} ) in the email, it malformed the URL which results in an error after opening the link in the email: "Error parsing the X-Amz-Credential parameter" probably because of Intercom encryption of these attributes. Is there any way to solve this issue or to pass the URL to email? Thanks


Oleksandr

Hey @halashevskyi.oleksandr! Daniel from Customer Support Engineering here 🔧 

 

I don’t think that the metadata should be modified in this instance. I’d double check that the correct metadata is passed, check out what it looks like in the “recent events” section of a user in the Contacts list, and see if it matches what you were expecting to come through in the email itself. Please let me know if it’s still malformed, and we can escalate this if it looks like a bug 👍 

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