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First message in conversation_part_history not available

  • 9 November 2023
  • 2 replies
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U
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Hey there,

When using the Intercom API via Fivetran to get conversation_part_history data, we get it in correctly but not the very first message.
The first message creates the conversation and usually comes from a customer or lead. But when getting the full conversation in, the API doesn’t return this very first message for some reason.

This message can be found within conversation_history, but we don’t see why it’s not part of conversation_part_history.

Are we missing something?

Thanks in advance!

Levi

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Best answer by Eden 15 November 2023, 18:47

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Levi Martens

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Eden
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Hey @User2149 👋 Eden from the support engineer team here.

 

The initial conversation part for all conversations are stored in the source object when retrieving a conversation.  That source object will have all of the details you are looking for about the initial conversation part for the conversation! 

 

U
Userlevel 1
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@Eden Thanks for the answer!
The source object is part of conversation_history rather than conversation_part_history.
We can join the 2 tables together to get the source as well, but it’s a bit odd that it’s not part of conversation_part_history by default IMO. Hence the question :) 

Levi Martens

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