When using the Intercom API via Fivetran to get conversation_part_history data, we get it in correctly but not the very first message.
The first message creates the conversation and usually comes from a customer or lead. But when getting the full conversation in, the API doesn’t return this very first message for some reason.
This message can be found within conversation_history, but we don’t see why it’s not part of conversation_part_history.
Are we missing something?
Thanks in advance!
Best answer by EdenView original