First message in conversation_part_history not available | Community
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First message in conversation_part_history not available

  • November 9, 2023
  • 2 replies
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U
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Hey there,

When using the Intercom API via Fivetran to get conversation_part_history data, we get it in correctly but not the very first message.
The first message creates the conversation and usually comes from a customer or lead. But when getting the full conversation in, the API doesn’t return this very first message for some reason.

This message can be found within conversation_history, but we don’t see why it’s not part of conversation_part_history.

Are we missing something?

Thanks in advance!

Levi

Best answer by Eden

Hey @User2149 👋 Eden from the support engineer team here.

 

The initial conversation part for all conversations are stored in the source object when retrieving a conversation.  That source object will have all of the details you are looking for about the initial conversation part for the conversation! 

 

Levi Martens

2 replies

Eden
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  • EdenEmployee
  • Premier Customer Support Engineer
  • Answer
  • November 15, 2023

Hey @User2149 👋 Eden from the support engineer team here.

 

The initial conversation part for all conversations are stored in the source object when retrieving a conversation.  That source object will have all of the details you are looking for about the initial conversation part for the conversation! 

 

U
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  • User2149
  • Author
  • Active User
  • November 29, 2023

@Eden Thanks for the answer!
The source object is part of conversation_history rather than conversation_part_history.
We can join the 2 tables together to get the source as well, but it’s a bit odd that it’s not part of conversation_part_history by default IMO. Hence the question :) 

Levi Martens
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