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Answered

get a callback on intercom update

  • April 19, 2023
  • 1 reply
  • 210 views

Hi 

We are facing an issue with intercom update .  after we fire this API a redirection happened sometimes we missed the API, after we add a delay (before redirection) it looks the problem solved but we can’t relay on delay. as i check the document i can’t see if this a async action. or if i can get a call back. 
So could someone please guid me how can we fix this problem? 

 

Thanks in advance

Best answer by Racheal

Hey @Morteza Jenabzadeh Racheal from the support engineer team here👋 

 

Just to make sure we’re on the same page here, are you looking to be notified when the update call happens? At the moment, there isn't a way to subscribe to a notification for when Intercom has updated on the page. I can see how it would be handy to have a webhook that you could subscribe to for that though, so I'll submit this as feedback to the team! ✅

 

Depending on what you are passing over with the update call (if anything) you could hook into a webhook there. For example, if you were updating the users email, you could subscribe to the contact.email.updated   webhook.

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 4, 2023

Hey @Morteza Jenabzadeh Racheal from the support engineer team here👋 

 

Just to make sure we’re on the same page here, are you looking to be notified when the update call happens? At the moment, there isn't a way to subscribe to a notification for when Intercom has updated on the page. I can see how it would be handy to have a webhook that you could subscribe to for that though, so I'll submit this as feedback to the team! ✅

 

Depending on what you are passing over with the update call (if anything) you could hook into a webhook there. For example, if you were updating the users email, you could subscribe to the contact.email.updated   webhook.


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