Getting event when receiving proactive support message

  • 3 May 2024
  • 1 reply


we are trying to implement a custom launcher that uses intercom’s launcher inside of it as one of our options. Everything went smoothly until we saw that our proactive support messages were showing without our launcher noticing. We couldn’t find any event to get triggered in our code when the user receives a proactive support message. Is there any way of achieving this? we tried with the “onShow” event but that one only triggers when the intercom launcher is opened manually and not through a proactive support message.

Thanks in advance!


Best answer by mateusz.leszkiewicz 6 May 2024, 15:03

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Userlevel 3
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Hi Omer, It’s Mat from the Support Engineering Team 😀

We do not officially support Custom Intercom installations, but you can create a Custom Launcher (a button that will open up our Messenger window). Here is the instruction on how to achieve that.