Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device? | Community
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Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

  • November 18, 2022
  • 1 reply
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Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

Best answer by Daniel M15

Hey @! Daniel from Customer Support Engineering here 🔧 

 

This isn't something that would be visible to Intercom. Intercom cannot be "installed" on a device to check for downloaded software. You would need the user to supply you with this info or use a downloaded tool to run the detection and then send it to Intercom.

1 reply

Daniel M15
Employee
  • Daniel M15Employee
  • Employee
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  • November 24, 2022

Hey @! Daniel from Customer Support Engineering here 🔧 

 

This isn't something that would be visible to Intercom. Intercom cannot be "installed" on a device to check for downloaded software. You would need the user to supply you with this info or use a downloaded tool to run the detection and then send it to Intercom.

Daniel McGovern, Customer Support Engineer @ Intercom
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