I am using the API. When I retrieve a conversation and inspect each of its conversation_parts, I see each of them has an author. However, there seems to be no information regarding who this message is addressed to. Is it possible to get that information? Or at least to know wheter it is internal or external communication.
Best answer by Larissa Alberti
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+4
Hey
Larissa here from Intercom Support.
You can see who received the message by checking the Contacts part when retrieving the conversation. You will see the Intercom ID of all the participants - which can be found on the user URL 👇
I hope this helps!
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