I made an app that post messages into conversations using the Intercom API, and I want those messages to come from a bot/operator, not from the contact nor the admin.
Here is a screenshot of an app that posted such a message, but I cannot find how to achieve this in the API docs… Thanks for your help!
Best answer by Roy
To create a new conversation from the Operators name:
In my screenshot as you can see there is an operator icon, so it might come from the operator...
Would it be possible to setup such a task-bot or resolution-bot from a 3rd-party app while installing or with the API after installation... without our confirmation?
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