I made an app that post messages into conversations using the Intercom API, and I want those messages to come from a bot/operator, not from the contact nor the admin.
Here is a screenshot of an app that posted such a message, but I cannot find how to achieve this in the API docs… Thanks for your help!
Best answer by Roy
To create a new conversation from the Operators name:
$ curl https://api.intercom.io/messages/code>
Request:
{
"message_type": "inapp",
"body": "Roy =)",
"from": {
"type": "admin",
"id": "4369026" // Operator ID
},
"to": {
"type": "user",
"id": "608abc58d22d157f02cf709f" // User ID
}
}
+5Hello @jean-baptiste ,
Actually, it's not possible to send a notification to users via the operator's name that's why you couldn't find it in Intercom's API doc.
Only Task-bot, custom-bot, resolution bots can use Operator name during sending.
Quick Workaround, you can add a new team member in Intercom and call them "Operator".
I hope this will be helpful.
Thank you for this answer @roy s11 ,
Then how do they end-up with this result?
In my screenshot as you can see there is an operator icon, so it might come from the operator...
Would it be possible to setup such a task-bot or resolution-bot from a 3rd-party app while installing or with the API after installation... without our confirmation?
+5
Appears it's possible to post replies via operator name.
All you need to do is use Operator ID as an admin_id = )
To find Operator ID, go to Inbox -> See More -> Operator:
You can use this ID to send replies or create new conversations:
https://api.intercom.io/conversations/ID/reply/code>Request:
{
"message_type": "comment",
"type": "admin",
"admin_id": "4369026", //Operator ID here
"body": "Roy"
}I hope this will be helpful, good catch BTW =) Thanks for posting.
+5To create a new conversation from the Operators name:
$ curl https://api.intercom.io/messages/code>
Request:
{
"message_type": "inapp",
"body": "Roy =)",
"from": {
"type": "admin",
"id": "4369026" // Operator ID
},
"to": {
"type": "user",
"id": "608abc58d22d157f02cf709f" // User ID
}
}
@roy s11 🙌 you found it! That is the ultimate trick. Hopefully this will keep working in the future.
Congrats for finding this tiny detail!! And thank you a lot for your time on this 🙏
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