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How can I retrieve all messages from a conversation within a time frame?

  • January 11, 2023
  • 2 replies
  • 477 views

Hi! I'm trying to retrieve all the messages from all the conversations (not only a snippet) within a specific time-frame but I can't seem to find that option in the doc's. Does anyone know what is the best way to do that? Thanks!

Best answer by Racheal

Hey @maximiliano​ Racheal from the support engineer team hereπŸ‘‹ 

 

You'll want to use our Conversations API to extract full conversations. You'd first have to list the conversations, and then use GET for individual conversation ID's. This would provide full conversation text and details, you could then parse through for the specific time range.

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • January 12, 2023

Hey @maximiliano​ Racheal from the support engineer team hereπŸ‘‹ 

 

You'll want to use our Conversations API to extract full conversations. You'd first have to list the conversations, and then use GET for individual conversation ID's. This would provide full conversation text and details, you could then parse through for the specific time range.


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  • New Participant
  • 1 reply
  • January 16, 2023

@racheal​ Thanks for that! πŸ˜€


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