Skip to main content
Answered

How do I get a reply when I send a message using the api?

  • May 14, 2024
  • 1 reply
  • 75 views

I send a message user the api: Reply to a conversation,

How do I get reply when customer reply ?

I need to subscribe conversation.admin.replied  this topic ?

Best answer by aykut.aydin

Hey @story allen,

If you subscribe to the conversation.admin.replied topic, this will send a webhook notification to your endpoint every time an admin (your teammate) replies in a conversation from Help Desk side. And if you use the conversation.user.replied topic, this will send a webhook notification whenever a user (customer) replies in a conversation.

 

You can find more information regarding Intercom’s Webhooks in the below sources:

Hope this clarifies your question :)

View original
Did this topic help you find an answer to your question?

1 reply

aykut.aydin
Employee
Forum|alt.badge.img+4
  • Customer Support Engineer
  • 104 replies
  • Answer
  • May 23, 2024

Hey @story allen,

If you subscribe to the conversation.admin.replied topic, this will send a webhook notification to your endpoint every time an admin (your teammate) replies in a conversation from Help Desk side. And if you use the conversation.user.replied topic, this will send a webhook notification whenever a user (customer) replies in a conversation.

 

You can find more information regarding Intercom’s Webhooks in the below sources:

Hope this clarifies your question :)


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings