I send a message user the api: Reply to a conversation,
How do I get reply when customer reply ?
I need to subscribe conversation.admin.replied this topic ?
Answered
How do I get a reply when I send a message using the api?
Best answer by aykut.aydin
Hey
If you subscribe to the conversation.admin.replied topic, this will send a webhook notification to your endpoint every time an admin (your teammate) replies in a conversation from Help Desk side. And if you use the conversation.user.replied topic, this will send a webhook notification whenever a user (customer) replies in a conversation.
You can find more information regarding Intercom’s Webhooks in the below sources:
Hope this clarifies your question :)
+4- Customer Support Engineer
- Answer
Hey
If you subscribe to the conversation.admin.replied topic, this will send a webhook notification to your endpoint every time an admin (your teammate) replies in a conversation from Help Desk side. And if you use the conversation.user.replied topic, this will send a webhook notification whenever a user (customer) replies in a conversation.
You can find more information regarding Intercom’s Webhooks in the below sources:
Hope this clarifies your question :)
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