How do I get a reply when I send a message using the api?

  • 14 May 2024
  • 1 reply

I send a message user the api: Reply to a conversation,

How do I get reply when customer reply ?

I need to subscribe conversation.admin.replied  this topic ?


Best answer by aykut.aydin 23 May 2024, 04:34

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Hey @story allen,

If you subscribe to the conversation.admin.replied topic, this will send a webhook notification to your endpoint every time an admin (your teammate) replies in a conversation from Help Desk side. And if you use the conversation.user.replied topic, this will send a webhook notification whenever a user (customer) replies in a conversation.


You can find more information regarding Intercom’s Webhooks in the below sources:

Hope this clarifies your question :)