How does Intercom derive the "active now" status for contacts? | Community
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How does Intercom derive the "active now" status for contacts?

  • March 29, 2021
  • 1 reply
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J

How do you derive the active now status for a user? This is shown via a "green dot" next to their icon in the contacts list. I would like this info when using the API.

Best answer by Eric Fitz

Hey @james a​, this is derived from the last_seen_at parameter in the contact object in our API.

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Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • March 31, 2021

Hey @james a​, this is derived from the last_seen_at parameter in the contact object in our API.

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