Hello @user1111​ 👋, Welcome to Interconnect

Q - How to add/update title to a conversation from the intercom API

A - Did you mean to add a conversation subject?

To create a conversation with the Subject, you should send the request to "https://api.intercom.io/conversations"

Content:

{

 "from": {

  "type": "user",

  "id": "Intercom Contact ID"

 },

 "subject": "Subject",

 "body": "Conversation Text"

}

======================================================

Adding a tag to the conversation via API:

Sending request to "https://api.intercom.io/conversations/<ConversationID>/tags"

Content:

{

"id": "TagID",

"admin_id": "AdminID"

}

More information from Intercom API docs

Let me know if you have any questions about Intercom API, more than happy to help.

Roy,

Thank you very much for the response. I have tried the first option to add a subject during the conversation creation process but for some reason that property does not seem to be setting the conversation. I will try again.

So I found the tags endpoint that you mentioned which does work, but is there a way to make that also part of the conversation creation process or tags requires it to be a different endpoint altogether?

Thanks again.

@user1111​ , First, you should create a conversation to apply tags to them.

"Create conversation API" creates a conversation, it's not possible to apply tags to the non-created conversation.

The same is with the assignment, first you should create a conversation to assign to the team member.

I hope this will be helpful, Always happy to help 😇

Thanks Roy, Seems like this works through POSTMAN so I will try to replicate that into my server side API code.