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Intercom API - Can not create lead with custom external_id AND can not update lead to have custom external_id

  • November 19, 2024
  • 1 reply
  • 21 views

https://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/createcontact

https://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/updatecontact

 

I am unable to figure out why this is happening and on the API documentation says it should be able to update the value.

Best answer by Jacques Reynolds

Hey ​@Krish Patel 👋 Jacques here from support engineering.

I can confirm this is actually expected behaviour, and it's currently not possible to manually set an external_id for a lead, it only works for users. The only identifier you can update for a lead is their email address.

I know that we don't make this clear in our docs, so I'll make sure to flag this to our team so we can improve our documentation.

Thanks for flagging this to us!

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Jacques Reynolds
Intercom Team
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Hey ​@Krish Patel 👋 Jacques here from support engineering.

I can confirm this is actually expected behaviour, and it's currently not possible to manually set an external_id for a lead, it only works for users. The only identifier you can update for a lead is their email address.

I know that we don't make this clear in our docs, so I'll make sure to flag this to our team so we can improve our documentation.

Thanks for flagging this to us!


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