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I am trying to search for a user based on an email using the v2.8 intercom API.

 

If I retrieve a specific contact using this URL

https://api.intercom.io/contacts/63e271ce28fe8babf612b417/code>

I get the contact object as expected. If I then use the email of the response to search for that contact like so

https://api.intercom.io/contacts/search/code>

with this body

{

"query": {

"field": "email",

"operator": "=",

"value": "my email"

}

}

I get the following response

{

"type": "error.list",

"request_id": "0000i0aso7mmifvpqc1g",

"errors":

{

"code": "not_found",

"message": "User Not Found"

}

]

}

Any hints on what the problem is?

 

 

 

 

Hey @louis m​! Oséas here from the Customer Support Specialist team 🕵️

 

That's likely because you're making a GET request to https://api.intercom.io/contacts/search.To search for contacts, you need to send a POST request instead. That's how it would look like:

POST /contacts/search HTTP/1.1

Host: api.intercom.io

Authorization: <TOKEN>

Content-Type: application/json

 

{

"query": {

"field": "email",

"operator": "=",

"value": "user_email"

}

}

 

search not works for external_id
I tried to search contacts by external_id (visitor_id), not retrieved

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