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When I create a conversation using the API, and run assignment for this conversation either using the run_assignment_rules route or just assign it to a department, this does not take into consideration the office hours. Is this an intercom API limitation or is there something I am missing in my workspace config?

Hello @user1154​ ,

 

In this case, you should customize automation rule based on working hours.

working hour 

Let me know if you have any further questions about this topic, always happy to help.

Ohhhhhhh Okay great. Thanks a lot. I will try this.

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