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These are issues found on versions 4 and 5 of Intercom React Native https://github.com/intercom/intercom-react-native.

 

On Android, when the Intercom.presentMessageComposer() method is called the text input does not show up. The user has no way to enter a message to interact with our support team.

  • In addition, there is no longer a close button (‘x’) and the user cannot go back to our app the way they entered. Tapping the back button takes the user back to the intercom messages list and tapping it again logs them out of our app.
Android: Text input does not show up and missing close button (‘x’)

On iOS, when receiving Intercom notifications, and the app is backgrounded, tapping on an Intercom notification opens a new chat modal opens on top of the existing chat, causing a stack of modals to appear. The user needs to exit all the modals to access their previous screen.

 

 

Hey there @Angel Alagao  👋 

 

Paul here from Intercom support!

 

Thanks for flagging this with us 🙏

 

I’m going to send this to our support Engineers as they would be best placed to look at these sorts of issues ✅

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