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Question

Intercom returns an app from a completely separate account to my page. Their appId does not appear in my code. The end result is that my intercom continuously switches between two different companies on the page.

  • August 29, 2022
  • 1 reply
  • 18 views

Has anyone else had this problem? It's been 3 days and Intercom support still hasn't read any tickets, so I figured I'd ask the community here.

 

The injector script and boot code both call the right appId, but the scripts that get injected insert both the correct and the other company's appId.

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1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • September 1, 2022

Hey @user2459​ Racheal from the Support Engineer team here 👋

 

I see you've already got this squared away with my teammate Jacob, happy you're back up and running! For future viewers- there was an issue with one of the 3rd party tools that the workspace was using, using the wrong app_id.


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