Intercom('showArticle', articleId) is not working for mew

  • 21 July 2023
  • 3 replies

The JS API call is not working for me → Intercom('showArticle', articleId)


I am using some othe JSAPI calls on the same page which are wirking.

Are there any known issues?




Best answer by Jacob Cox 29 July 2023, 23:57

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Userlevel 3

Hi there @Michael Mollath !

Can you give me some more details around how you have this set up? Are you calling the method on a button click? If so, can you send me the line of code where you’re calling that? 

Also are you doing any steps before that method is getting called that might be affecting things? Some more details would be helpful here.



Hi and sorry for beeing so late. I missed your comment.


Please see yourself here:

The right button “Article” should trigger the help article

Any news here?