As far as I understand the "external_id" represent the "User id" we see in a user's or lead's profile.
Is it possible to change a contact's "external_id" with a "PUT /contacts/<id>"?
I tried but it doesn't seem to work. I can change other properties like "email" just fine, but "external_id" doesn't change in the contact model in the response to the call, despite the status code being "200 OK".
Is there any other way to change the "user_id" of a contact otherwise?
Best answer by Roy
@andrea c ,
User id is a unique user identifier for logged in visitors, It's not possible to set user_id for leads (Intercom generates random User ID for leads).
I hope this will be helpful.
+7Hello @andrea c 👋, Welcome to Interconnect = )
Q - Is it possible to change a contact's "external_id" with a "PUT /contacts/<id>"?
A - I just now test this out, Yes it's possible to change User_ID via API.
Can you post your request? I'll be happy to take a look.
Thanks @roy s11 ,
I am using axios - I can get you the http raw request if this doesn't make sense.
const headers = {
'Content-Type': 'application/json',
'Accept' : 'application/json',
'Authorization': 'Bearer ' + accessToken
};
axios.put(
'https://api.intercom.io/contacts/' + internalId,
{ external_id: '******' },
{ headers: headers }
);
+7@andrea c , Here's the my request:
==========================
curl --location --request PUT 'https://api.intercom.io/contacts/b>ContactID' \
--header 'Authorization: Bearer token' \
--header 'Content-Type: application/json' \
--data-raw '{
"external_id": "9900"
}'
==========================
It's updating user_id without any problem.
Can you try to test this via using Postman?
Tried your curl and the outcome is the same: "external_id" won't change. If I add to the "data-raw" another attribute, for example "email" that works... 😵
+7@andrea c , Can you also check your API version?
To check this follow:
1) Go to https://developers.intercom.com/
2) Your apps
3) Select app from the list
4) Api Version:
+7@andrea c , As I mentioned, from my end it's working fine:
I'm suggesting to contact Intercom Support directly about this case.
@roy s11 I think I am missing something, it looks like this is not working for leads. Or at least, it doesn't work for the specific lead I was trying to change.
It works fine on contacts with role "user".
+7@andrea c ,
User id is a unique user identifier for logged in visitors, It's not possible to set user_id for leads (Intercom generates random User ID for leads).
I hope this will be helpful.
Thanks @roy s11 this explains why it wouldn't allow changing it in my case. I must say, an error message of some kind would have been helpful there 😅
+7😂 Hah, Yeah Agree, You should submit this as a feature request in @Product Wishlist group.
Have a great day ☀️
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