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Is it possible to delete an event? I keep getting the limit message even with more than 80 events archived.

  • September 19, 2022
  • 2 replies
  • 293 views

I've archived a lot of unused events, but they still counting on my event quota.

Best answer by Racheal

Hey @juliana b​ Racheal from the Support Engineer team here👋

 

For performance reasons, you can track up to a maximum of 120 active events. If you try to track new events when this limit is reached we return a 422 error, and you won't be able to store any new events.

 

Archiving unused events will free up space for new events to be added and tracked, therefore your archived events will not count on your event quota. If you are seeing that please write into us in support so we can take a look!

 

Something else to note, tracking below the 120 active event limit will help improve the speed and overall performance of your workspace.

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2 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • September 20, 2022

Hey @juliana b​ Racheal from the Support Engineer team here👋

 

For performance reasons, you can track up to a maximum of 120 active events. If you try to track new events when this limit is reached we return a 422 error, and you won't be able to store any new events.

 

Archiving unused events will free up space for new events to be added and tracked, therefore your archived events will not count on your event quota. If you are seeing that please write into us in support so we can take a look!

 

Something else to note, tracking below the 120 active event limit will help improve the speed and overall performance of your workspace.


  • Author
  • New Participant
  • 2 replies
  • September 21, 2022

Hi Racheal!

I contacted the support team and they increased my event quota!

Thank you for helping me! 😀


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