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Let's say we have a financial services platform (as an example, we don't). Let's say that platform uses Intercom and let's say our company wants to generate a message to all of our users when a certain event occurs. That's the broad use case.

 

An example would be ABC stock just hit $100/share.

 

This "outside" event occurs, and maybe a notification is sent outside of intercom (via email, or other ways). Is it possible for intercom to "listen" for this outside event, and when it is heard, to take action by generating an in-app message to the end user via messenger?

 

Essentially, an event happens on platform A (stock hits $100 and triggers a message) and we want users of platform B (intercom) to receive a message about it in their messenger inbox.

Hey @kevin g12​! Oséas here from Customer Support Engineering 🕵️

 

This would depend on if platform A has something like webhooks to trigger notification via API when a stock hits a certain price. If it has, you could set up a logic on our end to receive this notification and then link it to a custom event in Intercom, so every time it happens, Platform A notifies your own platform, and then you notify Intercom via a custom event. Once you are tracking this event, you can trigger any Outbound Message (eg. chats and posts) based on this event.

 

Hope this makes sense 🙏

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