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Is it possible to hard delete a company?


I have deleted a company with the company_id of "1", that company is no longer visible anywhere in the Intercom interface. However I can see it in the API (using your official Ruby gem) with a call to:

client.companies.find(company_id: "1")

So the delete command must be just soft deleting companies. When it comes to contacts you can hard delete them from the account settings page (settings/delete-user), is there any such call for companies?

 

I noticed this during development when reseting my database and attempting to create a new company. I have logic that attempts to find or create a new company for a given ID, in this case it appeared to work successfully because it was updating data on the soft deleted company.

Best answer by Eric Fitz

Just checked in with our support engineers there @daniel k13​ and it's only possible to archive a company via the API. A request to permanently delete a company can be made to our support team. I appreciate that this may not exactly be a scaleable solution and I'm happy to record your feedback here via our @Product Wishlist​ group.

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 28, 2022

Hey @daniel k13​, did you initially delete this company via the UI or via the API?


  • Author
  • New Participant
  • 1 reply
  • March 28, 2022

Via the API. I ended up deleting the whole workspace and starting fresh.

 

Ruby gem v4.1.3 with API v2.2.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • March 29, 2022

Just checked in with our support engineers there @daniel k13​ and it's only possible to archive a company via the API. A request to permanently delete a company can be made to our support team. I appreciate that this may not exactly be a scaleable solution and I'm happy to record your feedback here via our @Product Wishlist​ group.


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