Is it possible to open the Articles Help Center through the Javascript API? I see there are mobile options (ex: https://developers.intercom.com/installing-intercom/docs/react-native-help-center) but can't find any documentation for a web option. | Community
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Is it possible to open the Articles Help Center through the Javascript API? I see there are mobile options (ex: https://developers.intercom.com/installing-intercom/docs/react-native-help-center) but can't find any documentation for a web option.

  • May 26, 2022
  • 6 replies
  • 119 views
M
Is it possible to open the Articles Help Center through the Javascript API? I see there are mobile options (ex: https://developers.intercom.com/installing-intercom/docs/react-native-help-center but can't find any documentation for a web option.

Best answer by Aparna

@morganne​! Not too sure about the reasons behind it. The product team reviews all feature requests we get and we spend a lot of time researching and working on new features, but at the moment I don't have any details on if/when this will be released, as we don't have a public roadmap. Whenever we do release new features, we'll announce them on the Product Changes page, so I'd recommend keeping an eye there.

6 replies

A
Employee
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  • AparnaEmployee
  • Employee
  • May 30, 2022

Hey @morganne​ ! If you would like to trigger an article in the Messenger, you can use the 

showArticle

 method. The article will be shown within the Messenger, and clicking the Messenger back button will return to the previous context. Here is the link to our dev docs. Hope this helps!

M
  • Morganne
  • Author
  • New Participant
  • May 31, 2022

Hi @aparna​ , I do not want to trigger an article. Instead, I want to open the help center and allow the user to search for articles. I want to be able to have the same functionality as:

Intercom.displayHelpCenter()

as seen in the React Native docs (https://developers.intercom.com/installing-intercom/docs/react-native-help-center

A
Employee
Forum|alt.badge.img+5
  • AparnaEmployee
  • Employee
  • May 31, 2022

@morganne​ ! We do not have an option in web to display the help centre via API

M
  • Morganne
  • Author
  • New Participant
  • May 31, 2022

Thanks @aparna​ ! Do you know why there is not a web option? Seems strange to offer for mobile and not web. Is this something Intercom is considering adding in the future?

A
Employee
Forum|alt.badge.img+5
  • AparnaEmployee
  • Employee
  • Answer
  • June 3, 2022

@morganne​! Not too sure about the reasons behind it. The product team reviews all feature requests we get and we spend a lot of time researching and working on new features, but at the moment I don't have any details on if/when this will be released, as we don't have a public roadmap. Whenever we do release new features, we'll announce them on the Product Changes page, so I'd recommend keeping an eye there.

A
  • Albin
  • New Participant
  • February 2, 2023

Yes it is possible. It's just not documented.

​

Intercom('showSpace', 'help')

 

 

Found it using

console.log(Intercom.toString())

 

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