@user1030​ and @roy s11​, I know you're both knowledgable about our API, do you think one of you may be able to help @yuriya​ here?

Hello @yuriya​ , Sorry for the late reply here.

With the current Intercom + Zendesk integration, it's not possible to reach this goal.

However, if you use Zapier Intercom <> Zendesk Integration, you can pass any field and create a ticket.

The integration will work like this:

1. Tag added to the conversation, let's say "Zendesk" (Trigger)

2. Zapier Integration will start creating Ticket in Zendesk

3. Zapier will create a Ticket in Zendesk and pass any information you needed

4. With Current Intercom + Zendesk integration, you will see the created tickets in the Zendesk app.

To start building this integration, please follow this URL:

https://zapier.com/apps/intercom/integrations/zendesk/p>

Trigger -> Tag Added to Intercom Conversation

Action -> Create Ticket (During this step, you can define which fields should be field automatically).

Let me know if there is any other question okay? More than happy to help.

Best,

Roy