Skip to main content
Answered

Is it possible to use dates from event metadata with outbound message rules?

  • March 8, 2022
  • 1 reply
  • 118 views

Our platform sends event data to intercom each time one of our members makes a room booking. Each time a booking is created in our app, we send the event to intercom and include things like start_date in the metadata.

 

As per the API docs, the date is sent as a UNIX timestamp and appears to be correctly recognised however, it doesnt give us date appropriate options for outbound rules. The First_Seen filter allows us to select 'before' or 'after' the date whereas our own event data only permits 'grater than' 'less than' type options (see screenshots).

 

Is this just a limitation of intercom or is there a differetn way we can format event metadata to unlock the full power of outbound rules?

Best answer by Lisa B11

Hey @will h12​ 👋

 

So this specifically is a feature request, you could shout it out over @Product Wishlist​ but it might be worth using a custom date attribute which I believe lets you use these date specific rules 🙌

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • Answer
  • March 11, 2022

Hey @will h12​ 👋

 

So this specifically is a feature request, you could shout it out over @Product Wishlist​ but it might be worth using a custom date attribute which I believe lets you use these date specific rules 🙌


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings