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We are using your API in our integration. We have been seeing the following error from your API:

User not found

This is happening when we send some events to a userId which is associated to a user before that event. What we want to know is that if this "gap" between both the calls (user created and event tracked) has some minimum requirement or they can be instantaneous.

 

Please let us know if you need more clarifications.

Thanks and regards

Hey @pallab​! Oséas here from the Support Engineering team 🕵️

 

You should not experience any issues when making an API call to track an event related to a user who was just created. Just to make sure so we are on the same page, are you using the endpoint below?

https://api.intercom.io/events/code>

If so, the problem is likely related to the id you're using to identify your user (you can use either user_id, Intercom id or email address). If you still can't get rid of the error even after confirming you're using the right user identification, could you please reach out to us via the Messenger and share a copy of the API call you're making when you get the error?

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