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Is there any way to retrieve from API all my tickets?

  • 20 April 2023
  • 4 replies
  • 251 views
L

Hello,

 

We are building a custom dashboard integrating our systems and would like to be able to retrieve how many tickets and its category in a specific period. Is it planned to be implemented?

Thanks 

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Best answer by Vincent Renaudin 18 September 2023, 14:37

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4 replies

Darren G
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Hi Lucas 👋,

 

We are due to start work on a List Tickets endpoint next month so it’s on the way!

In the meantime, tickets can be exported via a scheduled CSV export - you can have a filtered tickets CSV emailed to you at regular intervals. Not what you asked for, but maybe that could help?

L

It helps, we make our report based on this CSV currently. I’ll keep an eye on the updates

 

Thanks

J

Hi Lucas 👋,

 

We are due to start work on a List Tickets endpoint next month so it’s on the way!

In the meantime, tickets can be exported via a scheduled CSV export - you can have a filtered tickets CSV emailed to you at regular intervals. Not what you asked for, but maybe that could help?

 

Hello! Is there an ETA for the new endpoint? 

I want to include a page in my app that lists all of the tickets and their statuses for an org, and I don’t see an app that does this today. 

MyOrg settings > My support tickets

ticket # , title, status

ticket # , title, status

​​​​​​​ticket # , title, status

​​​​​​​ticket # , title, status

 

V

Note that you can use tickets/search endpoint since API version 2.10:
https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Tickets/searchTickets/

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