Issue with translated_content after upgrading from API version 2.3 to 2.11

Hi everyone,

I've recently upgraded from Intercom API version 2.3 to 2.11 and I'm encountering some issues. I understand that sections are now deprecated and are accessed via collections. I'm able to update the section names using the new path help_center/collections/{id}.

However, when I try to use translated_content, I receive the following error:

"type": "error.list",
"request_id": "0001t87jrm46e5t3rtp0",
"errors": [
"code": "not_found",
"message": "Resource Not Found"


Has anyone else experienced this issue or can provide guidance on how to correctly use translated_content in version 2.11? Any examples, workarounds, or documentation links would be highly appreciated.

Thanks in advance for your help!



Best answer by Vitalii Smol 10 June 2024, 11:48

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2 replies

I found the issue. translated_content wasn't working because additional languages were disabled in my workspace 😔. After enabling them, it works fine now.

Thanks for your help!

Userlevel 3
Badge +4

Hey @Vitalii Smol 👋 Nice spot! Let me know if you have any further questions on this 🚀