Location / TimeZone of Conversations

Question

I am exporting conversations data from intercom to an external database. I want to filter out conversations based on either Location or Timezone,  I have seen that on intercom UI, when I go to Reports → Customer Support → Export, I have the option to filter out conversation data by selecting Country. I have also explored two other ways to export data ie., by specifying S3 export bucket or by calling intercom APIs directly. In both ways, however I am not seeing any field related to Country or Location or Timezone.How do I filter out API data or s3 export data based on location, like I am able to do via the UI Reports option?

Jacob Cox · Accepted Answer

Hi @Shagun Bhardwaj!Conversations don’t have countries, rather your Contacts (who participate in the conversations) have countries. You’ll need to make a “search contacts” call via our REST API and filter by location.country to gather the IDs of Contacts from your target countries. Once you’ve done that you can make a “search conversations” call and pass in those ID values as contact_ids and it should return the conversations that are associated with the contacts from those specific countries.

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