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Location / TimeZone of Conversations

  • 18 April 2023
  • 1 reply
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I am exporting conversations data from intercom to an external database. I want to filter out conversations based on either Location or Timezone,  I have seen that on intercom UI, when I go to Reports → Customer Support → Export, I have the option to filter out conversation data by selecting Country. 

I have also explored two other ways to export data ie., by specifying S3 export bucket or by calling intercom APIs directly. In both ways, however I am not seeing any field related to Country or Location or Timezone.

How do I filter out API data or s3 export data based on location, like I am able to do via the UI Reports option? 

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Best answer by Jacob Cox 22 April 2023, 23:58

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Jacob Cox
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Hi @Shagun Bhardwaj !

 

Conversations don’t have countries, rather your Contacts (who participate in the conversations) have countries. You’ll need to make a “search contacts” call via our REST API and filter by location.country to gather the IDs of Contacts from your target countries.  Once you’ve done that you can make a “search conversations” call and pass in those ID values as contact_ids and it should return the conversations that are associated with the contacts from those specific countries.

Jacob | Sr. Technical Support Engineer at Intercom

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