Skip to main content

Message export through the unstable API: How to include Sender?

  • February 18, 2022
  • 1 reply
  • 13 views

Hi.

 

I am using the unstable version of the API to export all messages sent in a given timeframe.

Reference: https://developers.intercom.com/intercom-api-reference/v0/reference/downloading-the-data

 

I wonder why Sender is not included in the exported data?

How to retrieve that information?

 

My best guess is that I have to use the ConversationID returned from the exported message data to retrieve information on the conversation as per:

https://developers.intercom.com/intercom-api-reference/v0/reference/conversation-model

and then use the author from the source object.

Is that correct?

 

Thanks in advance.

 

 

image

1 reply

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • February 21, 2022

Hey @morten n​, what's being returned in the User ID and User Email parameters in this export?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings