Migrating Zendesk Tickets to Intercom

  • 23 May 2023
  • 2 replies
  • 119 views

Hey there!

We’re about to run a script on our side this week to migrate our historical Zendesk Ticket data to Intercom.

Has anyone in the community had experience doing this?

Curious to know how you prevent email notifications from going out to customers, and if its possible to backdate the conversations when you are creating them.

Cheers,
Ian

Jacob Cox 3 months ago

Hi @Fabian Keller !

You can turn off email notifications for your users in your email notification settings here:

This should prevent all notifications for in-app created conversations. That said, the notification won't send until there is an admin reply, so if you are only creating end-user started conversations with no teammate replies- there will not be a notification. If you are creating a full conversation, I'd suggest turning off the notification setting above!

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2 replies

Hi Ian

Have you found out anything about this? We have exactly the same problem with the notification.

Best,
Fabian

Userlevel 4
Badge +5

Hi @Fabian Keller !

You can turn off email notifications for your users in your email notification settings here:

This should prevent all notifications for in-app created conversations. That said, the notification won't send until there is an admin reply, so if you are only creating end-user started conversations with no teammate replies- there will not be a notification. If you are creating a full conversation, I'd suggest turning off the notification setting above!

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