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Missing ratelimit in headers

  • March 29, 2023
  • 1 reply
  • 66 views
А

Hello, Intercom 🤗
There are cases when no information regarding ratelimit is returned in response headers. Is there an explanation or can it be considered a bug?

Here is an example of such a response ⬇️

[date] => Mon, 06 Mar 2023 10:08:33 GMT
    [content-type] => application/json; charset=utf-8
    [status] => 200 OK
    [vary] => Accept,Accept-Encoding
    [x-intercom-version] => 7fc0c384b3b84daca9bd5e3f87f3e6bb3e3338d9
    [x-request-id] => 00400fvdf2njmt9srsjg

 

It can happen from time to time, without any clear pattern. Also it can happen with any of API calls.

Best answer by Racheal

Hey @Александр Шубин Racheal from the support engineer team here👋 

 

I haven’t been able to find anything documented on our end here detailing why a rate limit header would be missing. That said, I’m also not able to pull up your request using your request_id for some reason. Would you mind writing into the support team so we can take a better look at this for you?

    Joseph S.

    1 reply

    Racheal
    Intercom Team
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    • RachealIntercom Team
    • Customer Support Engineer
    • Answer
    • March 30, 2023

    Hey @Александр Шубин Racheal from the support engineer team here👋 

     

    I haven’t been able to find anything documented on our end here detailing why a rate limit header would be missing. That said, I’m also not able to pull up your request using your request_id for some reason. Would you mind writing into the support team so we can take a better look at this for you?

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