According to the API documentation, something like this should work
POST
{
"message_type": "comment",
"type": "user",
"body":"<h1>hello world</h1>",
"intercom_user_id":""
}
but instead I get a "user is an invalid value for type" error - even though the API explicitly says that it is. I do note that the page linked only has an admin note reply as an option in the dropdown. Does that mean that it is not possible to post a reply on behalf of a user?
Would appreciate any help here.
Best answer by Racheal
Quick update for future viewers, this is an issue on our end that we have logged for the team to investigate. In the meantime, you can reply using the reply to a conversations endpoint as a workaround using the Ticket_ID in place of the Conversation_ID
+5Hey
I’m seeing the same thing on my end. I can see you’ve opened up a support conversation, I think it’d be helpful for the team to take a better look there. They will be with you as soon as they can! I’ll update this post when we get you sorted as well. 👍
+5Quick update for future viewers, this is an issue on our end that we have logged for the team to investigate. In the meantime, you can reply using the reply to a conversations endpoint as a workaround using the Ticket_ID in place of the Conversation_ID
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
