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Resolution Bot Report via API

  • May 1, 2023
  • 2 replies
  • 82 views
M

Are we able to request the data from the Resolution Bot Report via a reporting API of some kind?

We want to be able to gather the table of data that compiles that report so that we can place it in a BI tool like Tableau for internal reporting purposes.

Thank you!

Best answer by Racheal

Hey @Mason Dutton Racheal from the support engineer team here👋 

 

I see you’re working with my teammate Eden, but I’ll post her reply here for visibility of future viewers. At the moment, there is no dedicated API to retrieve Resolution Bot data/reporting. We’ve gone ahead and flagged this as a feature request for the team to consider in the future!

2 replies

Racheal
Intercom Team
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  • RachealIntercom Team
  • Customer Support Engineer
  • Answer
  • May 2, 2023

Hey @Mason Dutton Racheal from the support engineer team here👋 

 

I see you’re working with my teammate Eden, but I’ll post her reply here for visibility of future viewers. At the moment, there is no dedicated API to retrieve Resolution Bot data/reporting. We’ve gone ahead and flagged this as a feature request for the team to consider in the future!

M
  • Mason Dutton
  • Author
  • New Participant
  • May 2, 2023

Thank you @Racheal. I do see that the Conversation Model page has a Conversation Part Type of resolution_bot_found_no_answer.

It looks like maybe we could query this in order to help manually make up the stats on our side. We are not currently bringing this value into our data so it may be that we have to upgrade the version of API we are referring to. However, could you tell me how this value gets populated as a Part Type?

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