Skip to main content
Answered

Retrieving 25K conversations via the API - Help!

  • November 4, 2023
  • 1 reply
  • 35 views

Hello,

We are working on conversation export via the API for 25K conversations.

The first step, listing the conversations via the API is completed.

Could you recommend a practical way for the second step - retrieving the conversations?

Because it is very challenging to retrieve each conversation one by one and we are on a very tight schedule.

Does anyone has experience with coding to retrieve the conversations in bulk and automatically in a quick manner?

Any suggestions related to coding or any other options that will achieve our goal will be highly appreciated.

Thanks. 

Best answer by Eden

Hey @dilara.murathanoglu ðŸ‘‹ Eden from the support engineer team here.

 

You will need a bit of dev help for this one! Once you’ve listed all the conversations, you’ll need to write a script in order to programmatically iterate through the returned results and pull the conversation ID for each conversation, then retrieve the conversation parts for each conversation using the Retrieve a conversation endpoint.

View original
Did this topic help you find an answer to your question?

1 reply

Eden
Employee
Forum|alt.badge.img
  • Premier Customer Support Engineer
  • 121 replies
  • Answer
  • November 9, 2023

Hey @dilara.murathanoglu ðŸ‘‹ Eden from the support engineer team here.

 

You will need a bit of dev help for this one! Once you’ve listed all the conversations, you’ll need to write a script in order to programmatically iterate through the returned results and pull the conversation ID for each conversation, then retrieve the conversation parts for each conversation using the Retrieve a conversation endpoint.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings