Retrieving 25K conversations via the API - Help!

  • 4 November 2023
  • 1 reply


We are working on conversation export via the API for 25K conversations.

The first step, listing the conversations via the API is completed.

Could you recommend a practical way for the second step - retrieving the conversations?

Because it is very challenging to retrieve each conversation one by one and we are on a very tight schedule.

Does anyone has experience with coding to retrieve the conversations in bulk and automatically in a quick manner?

Any suggestions related to coding or any other options that will achieve our goal will be highly appreciated.



Best answer by Eden 9 November 2023, 23:21

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Userlevel 3

Hey @dilara.murathanoglu 👋 Eden from the support engineer team here.


You will need a bit of dev help for this one! Once you’ve listed all the conversations, you’ll need to write a script in order to programmatically iterate through the returned results and pull the conversation ID for each conversation, then retrieve the conversation parts for each conversation using the Retrieve a conversation endpoint.