As an example, I want to search for all tickets which have the text “high priority” in the title (The words must appear together in the title)
I am unable to figure out how to do this.
As an example, I want to search for all tickets which have the text “high priority” in the title (The words must appear together in the title)
I am unable to figure out how to do this.
Best answer by mateusz.leszkiewicz
Hi Venkati, It’s Mat from the Support Engineering Team 😀
You can search the @high-priority phrase in our search tool, but it will return all instances of this phrase across all conversations.
I would recommend creating a separate type of ticket for the high-priority cases.
Please let me know if that was the answer you were looking for 😎
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