server error using convert conversation into ticket api

  • 10 July 2024
  • 1 reply

Hello, I’m new to the Intercom API and I encountered an error when using the “Convert a conversation to a ticket” api.  The error is ‘errors': [{'code': 'server_error', 'message': 'Server Error'}] What should I do? Is there a solution for this problem?


Best answer by Ebenezer.Laleye 10 July 2024, 17:10

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Hi @Rick Doniego ! Ebenezer here from Engineering Support👋.

Could you send over the request you made that got this error?

Just want to double check that everything is right on that end.