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Answered

`Sometimes getting "User Not Found" (404) error when sending events however user was created years ago

  • November 19, 2024
  • 4 replies
  • 90 views

Hi there,

we’ve recently added events tracking and it was noticed that we get ad hock "User Not Found" error however user exists years. 

Request we send:

{
  "event_name": "post_autopublished",
  "created_at": 1731959712,
  "user_id": "..."
}

 

Response we received:

{
  "type": "error.list",
  "request_id": "0045a0lc51qku6vpphg0",
  "errors": [
    {
      "code": "not_found",
      "message": "User Not Found"
    }
  ]
}

 

Retrying the API call can work but would be great to know what causes the issue.

 

Any help would be appriciated.

 

Best,

Antal

Best answer by bernice

Hey ​@Antal Kiss 👋 Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬

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4 replies

bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • Answer
  • December 2, 2024

Hey ​@Antal Kiss 👋 Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬


  • New Participant
  • 1 reply
  • December 11, 2024

@Antal Kiss  Did you find a solution? I'm facing a similar issue, but I'm receiving a different error response:

 status: 404,
  response: '<html>\r\n' +
    '<head><title>404 Not Found</title></head>\r\n' +
    '<body>\r\n' +
    '<center><h1>404 Not Found</h1></center>\r\n' +
    '<hr><center>nginx</center>\r\n' +
    '</body>\r\n' +
    '</html>\r\n'

However, after retrying the same REST API call, everything worked without any issues.


  • Author
  • New Participant
  • 2 replies
  • December 12, 2024

Hey ​@bernice! Thank you for your reply. 

 

> We’ll be in touch over the Messenger 💬

When i can expect to be reached out?


  • Author
  • New Participant
  • 2 replies
  • December 17, 2024

Hi ​@SimSkub!

Currently, i'm in talk with a Engineering team’s member to discuss more details about this case.

I will report back here too if we sort this out.

 


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