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Hi there,

we’ve recently added events tracking and it was noticed that we get ad hock "User Not Found" error however user exists years. 

Request we send:

{
  "event_name": "post_autopublished",
  "created_at": 1731959712,
  "user_id": "..."
}

 

Response we received:

{
  "type": "error.list",
  "request_id": "0045a0lc51qku6vpphg0",
  "errors":
    {
      "code": "not_found",
      "message": "User Not Found"
    }
  ]
}

 

Retrying the API call can work but would be great to know what causes the issue.

 

Any help would be appriciated.

 

Best,

Antal

Hey ​@Antal Kiss 👋 Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬

​@Antal Kiss  Did you find a solution? I'm facing a similar issue, but I'm receiving a different error response:

 status: 404,
  response: '<html>\r\n' +
    '<head><title>404 Not Found</title></head>\r\n' +
    '<body>\r\n' +
    '<center><h1>404 Not Found</h1></center>\r\n' +
    '<hr><center>nginx</center>\r\n' +
    '</body>\r\n' +
    '</html>\r\n'

However, after retrying the same REST API call, everything worked without any issues.

Hey ​@bernice! Thank you for your reply. 

 

> We’ll be in touch over the Messenger 💬

When i can expect to be reached out?

Hi ​@SimSkub!

Currently, i'm in talk with a Engineering team’s member to discuss more details about this case.

I will report back here too if we sort this out.

 

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