We're checking the option to create a Case in Salesforce with the help of Webhooks Ticket Topic (Whenever a ticket is created in Intetcom, we defined a custom logic to create Case in SF based on webhook payload).
One item that hinders our test is that in the webook Payload We're getting the alphanumeric Id (the one which appears in the user url) of the Contact. Instead we're expecting the 'User Id' value from contact (the 10 digit numeric Id) which we already added in SF contact. Any option to get that user id value in webhook tickets payload?
Best answer by Milan
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